🚚 Shipping & Delivery

Q: How long does order processing and shipping take?
A: • Order Processing Time: 1–3 business days (excluding weekends and holidays).
• Estimated Delivery Time: 7–14 business days (excluding processing time).
Once shipped, you will receive a confirmation email with a tracking number (tracking usually updates within 24–48 hours).

Q: How much does shipping cost?
A: We offer Free Standard Shipping on orders over $139.00 USD. For orders under $139.00, standard shipping is a flat rate of $5.99.

Q: Will my items be packaged together?
A: Yes. To minimize environmental waste, multiple items in a single order are packaged together in our signature Divine Soul Spark pouch with individual protective wraps to prevent scratching during transit.

Q: Will I have to pay extra customs fees or taxes upon delivery?
A: No unexpected fees! For most orders shipped to the US, UK, Canada, and Australia, your package will arrive directly at your door with no extra customs duties required upon delivery.
*Note: In the rare event that your local customs authority holds your package for unexpected processing, please contact us at support@divinesoulspark.com and we will assist you.

💎 Product & Materials

Q: Are your gemstones natural or synthetic?
A: We proudly use authentic, globally ethically-sourced natural gemstones for the vast majority of our jewelry. If an item features synthetic or man-made materials (such as synthetic cat's eye), it will be clearly disclosed under the "Item Details" section on that product's specific page.

Q: What wrist size do your bracelets fit?
A: Our stretch bracelets are crafted with high-durability elastic cord, designed to comfortably fit standard wrist sizes between 6.0" to 6.7" (15–17 cm).

Q: How should I care for my crystal jewelry?
A: To preserve the shine and energy of your crystals, avoid prolonged exposure to harsh chemicals, perfumes, or submerging them in water for extended periods.

🔄 Returns, Exchanges & Refunds

Q: What is your return & exchange policy?
A:
• 30-Day Return Window: We offer a 30-day return policy from the date your item is delivered.
• EU Customers: You have the right to cancel or return your order within 14 days of receipt under the European Union 14-Day Cooling-Off Period.
• Exchanges: The fastest way to get what you want is to return your item and make a separate purchase for the new item once the return is accepted.
• Non-Returnable Items: Custom/personalized products, sale items, and gift cards cannot be returned.

Q: How do I submit a return or handle a damaged package?
A: You can initiate a return through our self-service portal at account.divinesoulspark.com. If your package arrives damaged, please save all packaging and contact us at support@divinesoulspark.com with photos so we can issue a replacement or refund.

Q: How long does it take to receive my refund?
A: Once inspected and approved, refunds are automatically issued to your original payment method within 10 business days. If more than 15 business days have passed, please contact us at support@divinesoulspark.com.