Thank you for shopping at Divine Soul Spark. Following are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Rates & Delivery Estimates
Our crystals are ethically sourced and handpicked globally. To bring you these high-vibe treasures at the best value and reduce unnecessary middleman costs, we ship directly from our artisan studios and global partner fulfillment centers.
Estimated Delivery Times (excluding 1-3 business days processing time):
United States, United Kingdom, Australia, Canada (Mainland / Metro Areas): 7 - 12 business days
Rest of the World / International Standard: 8 - 15 business days
Remote Areas & Island Territories: 12 - 20 business days (Includes US Non-Mainland territories like Hawaii, Alaska, Puerto Rico, Guam; remote postal codes in Australia/Canada).
Shipping Rates:
Free Shipping on orders over $139
$5.99 Flat Rate Shipping for all other orders
Note: Delivery delays can occasionally occur due to customs clearance procedures, local postal processing times, peak holiday seasons, or extreme weather conditions. We appreciate your patience in these instances.
3. Eco-Friendly Consolidated Packaging
To minimize environmental impact and packaging waste, multiple items in a single order may be packaged together in our signature Divine Soul Spark pouch.
If you are purchasing items as gifts and require separate pouches/packaging for each individual piece, please leave a note at checkout or contact us immediately after placing your order at support@divinesoulspark.com.
4. Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will typically become active and traceable within 24-48 hours. You can track your package directly on our website or via global tracking platforms (like 17track).
5. Customs, Duties, and Taxes
To ensure a seamless shopping experience, Divine Soul Spark covers all applicable customs fees, duties, and taxes for your order. You will not be charged any additional fees upon delivery.
6. Incorrect Shipping Information
We are not responsible for packages that are undelivered due to incorrect or incomplete shipping addresses provided by the buyer. Please double-check your shipping details at checkout. Please ensure a valid street address is provided; if you use a P.O. Box address, please make sure your local postal service accepts parcel deliveries to mailbox numbers. If you notice an error in your address, contact us immediately at support@divinesoulspark.com.
7. Damages & Lost Packages
If your package arrives damaged, or if it is confirmed lost in transit, please contact our customer support team immediately at support@divinesoulspark.com.
Please save all packaging materials and damaged goods, and provide photos to help us expedite your claim and arrange a replacement or refund.
8. Contact Us
If you have any further questions about our shipping procedures or tracking your order, please do not hesitate to reach out to us at support@divinesoulspark.com.